At TheHandicapScooter.com , all sales of mobility scooters, disability equipment, and accessories are final. By purchasing from our website, you acknowledge and agree to the following No Refund / No Return terms.

 

All Sales Are Final

  • Once a product is purchased and dispatched, it cannot be returned.

  • We do not provide refunds for any reason, including:

    • Change of mind

    • Dissatisfaction with the product

    • Wrong choice of model, size, or color

    • Delivery delays

    • Personal reasons

  • Refunds are issued only if we cancel the order before dispatch.

 

No Returns / No Exchanges

  • Products cannot be returned under any circumstances.

  • Products cannot be exchanged for other models, colors, or accessories.

  • Customers are responsible for ensuring that the product meets their requirements before ordering.

 

Damaged or Defective Products

  • If a product is damaged during shipping, customers must notify us within 24 hours of delivery.

  • Provide photos and a detailed description of the damage.

  • In such cases, we may provide:

    • Replacement parts (if applicable)

    • Guidance for repair

Note: Full product replacement or refund is not available.

 

Warranty

  • Some products may include a manufacturer warranty.

  • Warranty is limited to repairs or replacement of parts, and does not include refunds.

  • Warranty coverage is subject to the manufacturer’s terms.

 

Order Cancellation

  • Customers cannot cancel orders once placed and paid.

  • Orders may only be canceled by us before dispatch, in which case a full refund will be issued to the original payment method.

 

Customer Responsibility

Before placing an order, customers must:

  • Verify product specifications, features, and compatibility

  • Ensure correct shipping address and contact details

  • Read product descriptions, instructions, and safety guidelines

Once the product is dispatched, it is considered accepted by the customer.

 

Contact Information

For assistance or questions regarding orders:

The Handicap Scooter

  • Email: info@thehandicapscooter.com

  • Phone: +91-9826024008

  • Address:  7-9 Bapu Market, 584, Bhagirathpura, Indore – 452003 (M.P.), India

 

Need help?

Contact us at info@thehandicapscooter.com  for  any questions.