At TheHandicapScooter.com , all sales of mobility scooters, disability equipment, and accessories are final. By purchasing from our website, you acknowledge and agree to the following No Refund / No Return terms.

 

All Sales Are Final

  • Once a product is purchased and dispatched, it cannot be returned.

  • We do not provide refunds for any reason, including:

    • Change of mind

    • Dissatisfaction with the product

    • Wrong choice of model, size, or color

    • Delivery delays

    • Personal reasons

  • Refunds are issued only if we cancel the order before dispatch.

 

No Returns / No Exchanges

  • Products cannot be returned under any circumstances.

  • Products cannot be exchanged for other models, colors, or accessories.

  • Customers are responsible for ensuring that the product meets their requirements before ordering.

 

Damaged or Defective Products

  • If a product is damaged during shipping, customers must notify us within 24 hours of delivery.

  • Provide photos and a detailed description of the damage.

  • In such cases, we may provide:

    • Replacement parts (if applicable)

    • Guidance for repair

Note: Full product replacement or refund is not available.

 

Warranty

  • Some products may include a manufacturer warranty.

  • Warranty is limited to repairs or replacement of parts and does not include refunds.

  • Warranty coverage is subject to the manufacturer’s terms.

  • replacement products will be delivered with in 7 days

 

Order Cancellation

  • Customers cannot cancel orders once placed and paid.

  • Orders may only be canceled by us before dispatch, in which case a full refund will be issued to the original payment method in 7 days.

 

Customer Responsibility

Before placing an order, customers must:

  • Verify product specifications, features, and compatibility

  • Ensure correct shipping address and contact details

  • Read product descriptions, instructions, and safety guidelines

Once the product is dispatched, it is considered accepted by the customer.

Shipping

Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are Delivered within 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable

 

Contact Information

For assistance or questions regarding orders:

The Handicap Scooter

  • Email: info@thehandicapscooter.com

  • Phone: +91-9826024008

  • Address:  7-9 Bapu Market, 584, Bhagirathpura, Indore – 452003 (M.P.), India

 

Need help?

Contact us at info@thehandicapscooter.com  for  any questions.